communication skills ppt

These questions are the hardest to ask. They seek the buyer’s opinion as to what life would be like if the problem was solved. Definition: Examples: Impact: Advice: Need-Payoff Questions Asking about the value or usefulness of a proposed solution. “How do you feel about…?” “Do you se the merits of…?” “What do you think…?” Probing Questions Evaluative Questions Tactical Questions – used to shift or redirect the topic of discussion “Earlier you mentioned that…” “Could you tell me more about how that might affect…” Types of Questions: Strategic Purpose Probing Questions Evaluative Questions Tactical Questions Reactive Questions – refer to or directly result from information previously provided by the other party. Definition: Examples: Impact: Advice: Need-Payoff Questions Asking about the value or usefulness of a proposed solution. Learning Objectives Identify and describe the five steps of the ADAPT questioning sequence. Learning Objectives Identify and describe the five steps of the ADAPT questioning sequence. Are you a good or bad time manager? Can you tell me how it happened?” Types of Questions: Strategic Purpose Guidelines for Combining Types of Questions for Maximal Effectiveness Verbal Communication: Strategic Application of Questioning Generate Buyer Involvement Provoke Thinking Gather Information Clarification and Emphasis Show Interest Gain Confirmation Advance the Sale Situation Questions Finding out facts about the buyer’s existing situation. No*, you can login with your account without confirmation. Discuss the four sequential steps for effective active listening. Capturing the Power of Collaborative Communication Sales Communication as a Collaborative Process Verbal Communication: Questioning Control the flow and direction of the conversation Uncover important information Demonstrate concern and understanding Facilitate the customer’s understanding Salespeople skilled at questioning take a strategic approach to asking questions so that they may: Types of Questions: Controlling Amount and Specificity of Information Open-end Questions Closed-end Questions Dichotomous/Multiple-Choice Questions How do you manage your time? Have you ever had trouble managing your time or your contacts? Are you a good or bad time manager? We provide this Effective Communication Skills Training PPT PowerPoint template to improve your presentation. Communication Skills Ppt Template. Eliminate unnecessary Situation Questions by doing your homework in advance. Have you ever had trouble managing your time or your contacts? “You mentioned that …Can you give me an example of what you mean?” “That is interesting. How many people do you employ at this location? Do you manage your time well? Versatile questions used a great deal by top salespeople. Types of Questions: Strategic Purpose Probing Questions – designed to penetrate below generalized or superficial information 1. The most powerful of all SPIN questions. Types of Questions: Strategic Purpose Probing Questions – designed to penetrate below generalized or superficial information 1. Explain the primary types of questions and how they are applied in selling. Think of your products or services in terms of the problems they solve for buyers—not in terms of the details or characteristics that your products possess. store their respective email addresses for becoming registered member of Slidesfinder.com. Encouraging Elaboration “How are you dealing with that situation now?” 3. Prepare for these questions by identifying and understanding the implications of various suspected needs prior to the sales call. These questions are the hardest to ask. Would you like to discuss how we can do that for you? Requesting Clarification “Can you share an example of that with me?” 2. Could that be impeding your ability to develop good relationships with your customers? A PowerPoint presentation on communication skills seems to lose a little bit of its luster when it doesn’t have a presenter. COMMUNICATION SKILLS.ppt - Free download as Powerpoint Presentation (.ppt), PDF File (.pdf), Text File (.txt) or view presentation slides online. Types of Questions: Strategic Purpose Probing Questions – designed to penetrate below generalized or superficial information 1. Negative relationship to success. Definition: Examples: Impact: Advice: Need-Payoff Questions Asking about the value or usefulness of a proposed solution. Definition: Examples: Impact: Advice: Need-Payoff Questions Asking about the value or usefulness of a proposed solution. Learning Objectives Identify and describe the five steps of the ADAPT questioning sequence. Learning Objectives Identify and describe the five steps of the ADAPT questioning sequence. Setting the Stage What is it that John Klich believes he needs to possess in order to be a true resource to his customers? See our User Agreement and Privacy Policy. Least powerful of the SPIN questions. How many people do you employ at this location? “You mentioned that …Can you give me an example of what you mean?” “That is interesting. Definition: Examples: Impact: Advice: Communication Skills Module Four Learning Objectives Explained the importance of collaborative, two-way communication in personal selling. Most people ask too many. Setting the Stage What is it that John Klich believes he needs to possess in order to be a true resource to his customers? Capturing the Power of Collaborative Communication Sales Communication as a Collaborative Process Verbal Communication: Questioning Control the flow and direction of the conversation Uncover important information Demonstrate concern and understanding Facilitate the customer’s understanding Salespeople skilled at questioning take a strategic approach to asking questions so that they may: Types of Questions: Controlling Amount and Specificity of Information Open-end Questions Closed-end Questions Dichotomous/Multiple-Choice Questions How do you manage your time? How would better time & customer management help you? Verifying Information and Responses “So, if I understand you correctly… Is that right?” Types of Questions: Strategic Purpose Probing Questions Evaluative Questions – use open- and closed-end question formats to gain confirmation and to uncover attitudes, opinions, and preferences of customer. Description : View and free download Communication Skills powerpoint presentation which is uploaded by honey an active user in belonging ppt presentation Education & Training category. Requesting Clarification “Can you share an example of that with me?” 2. Professional and printable templates, samples & charts for JPEG, PNG, PDF, Word and Excel Formats. It’s a great marketing Types of communication Vicky Risky. These questions help the buyer to understand the benefits of solving the problem. Communication skills are abilities you use when giving and receiving different kinds of information. People ask more Problem Questions as they become more experienced at selling. Requesting Clarification “Can you share an example of that with me?” 2. Discuss the four sequential steps for effective active listening. People ask more Problem Questions as they become more experienced at selling. What effect does that problem have on your productivity? What did John indicate is “paramount” to retaining clients for a long period of time? Encouraging Elaboration “How are you dealing with that situation now?” 3. Explain the primary types of questions and how they are applied in selling. Prepare for these questions by identifying and understanding the implications of various suspected needs prior to the sales call. Encouraging Elaboration “How are you dealing with that situation now?” 3. Illustrate the diverse roles and uses of strategic questioning in personal selling. What did John indicate is “paramount” to retaining clients for a long period of time? Discuss the four sequential steps for effective active listening. Keep these points in mind: Be open - A good communicator fosters an open environment by being approachable and friendly, but they also listen to others with an open mind. Yes, it’s absolutely safe sign-in. educationists and others anywhere around the world, and lightning fast. What effect does that problem have on your productivity? Can you tell me how it happened?” Types of Questions: Strategic Purpose Guidelines for Combining Types of Questions for Maximal Effectiveness Verbal Communication: Strategic Application of Questioning Generate Buyer Involvement Provoke Thinking Gather Information Clarification and Emphasis Show Interest Gain Confirmation Advance the Sale Situation Questions Finding out facts about the buyer’s existing situation. Illustrate the diverse roles and uses of strategic questioning in personal selling. Would you like to discuss how we can do that for you? How do you manage your time and contacts? Top salespeople ask lots of Implication Questions. This helps you give your presentation on Communication Skills in a conference, a school lecture, a business proposal, in a webinar and business and professional representations. More info: http://unimet.academia.edu/SusanaArenas. Described the different forms of nonverbal communication. Discuss the four sequential steps for effective active listening. Setting the Stage What is it that John Klich believes he needs to possess in order to be a true resource to his customers? Could that be impeding your ability to develop good relationships with your customers? Can you tell me how it happened?” Types of Questions: Strategic Purpose Guidelines for Combining Types of Questions for Maximal Effectiveness Verbal Communication: Strategic Application of Questioning Generate Buyer Involvement Provoke Thinking Gather Information Clarification and Emphasis Show Interest Gain Confirmation Advance the Sale Situation Questions Finding out facts about the buyer’s existing situation. Definition: Examples: Impact: Advice: Problem Questions Asking about problems, difficulties or dissatisfactions that the buyer is experiencing with the existing situation. These questions help the buyer to understand the benefits of solving the problem. Can you tell me how it happened?” Types of Questions: Strategic Purpose Guidelines for Combining Types of Questions for Maximal Effectiveness Verbal Communication: Strategic Application of Questioning Generate Buyer Involvement Provoke Thinking Gather Information Clarification and Emphasis Show Interest Gain Confirmation Advance the Sale Situation Questions Finding out facts about the buyer’s existing situation. Explain the primary types of questions and how they are applied in selling. for easy sharing of PowerPoint presentations, ensuring that these presentations get maximum exposure. Setting the Stage What is it that John Klich believes he needs to possess in order to be a true resource to his customers? Types of Questions: Strategic Purpose Probing Questions – designed to penetrate below generalized or superficial information 1. Capturing the Power of Collaborative Communication Sales Communication as a Collaborative Process. What effect does that problem have on your productivity? The uploader spent his/her valuable time to create this Communication Skills powerpoint presentation slides, to share his/her useful content with the world. Discuss the four sequential steps for effective active listening. Negative relationship to success. They seek the buyer’s opinion as to what life would be like if the problem was solved. Do you manage your time well? Discuss the superiority of pictures over words for explaining concepts and enhancing comprehension. Learning Objectives Identify and describe the five steps of the ADAPT questioning sequence. Communication Skills 2. Setting the Stage What is it that John Klich believes he needs to possess in order to be a true resource to his customers? © 2013 SlidesFinder. Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between.The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. Activation Questions Projects what life would be like without the problems Buyer establishes the value of finding and implementing a solution Projection Questions Confirms interest in solving the problem Transitions to presentation of solution Transition Questions Verbal Communication: Listening Little Concentration or Cognition Requires Concentration and Cognition Types of Listening Social Listening Serious Listening SIER Hierarchy of Active Listening Res- ponding Evaluating Interpreting Sensing Verbal Communication Organize Thoughts Paint Word Pictures Watch Grammar Nonverbal Communication Facial Expressions Eye Movements Placement and Movements of Hands, Arms, Head, and Legs Body Posture and Orientation Proxemics Variation in Voice Characteristics Speaking Rate and Pause Duration Pitch or Frequency Intensity and Loudness Face Posture Feet Legs Arms Hands Head Personal Distance Public Zone: >12 feet Social Zone: 4 - 12 feet Personal Zone: 2-4 feet Intimate Zone: 0-2 feet Me You, Communication Skills Module Four Learning Objectives Explained the importance of collaborative, two-way communication in personal selling. We don’t have access to users’ Facebook password. Setting the Stage What is it that John Klich believes he needs to possess in order to be a true resource to his customers? Agenda Understanding communication Communication Barriers Para-verbal Communication Skills Non-verbal Communication STAR speaking Listening Skills Questioning Techniques Providing Feedback Networking Skills Non-violent Communication Introduction -2- 3. Could that be impeding your ability to develop good relationships with your customers? Do you manage your time well? Are you a good or bad time manager? heath & Wellness,eduction & training etc. EFFECTIVE COMMUNICATION SKILLS.ppt - Free download as Powerpoint Presentation (.ppt), PDF File (.pdf), Text File (.txt) or view presentation … Described the different forms of nonverbal communication. This ppt is created by communication professionals. Least powerful of the SPIN questions. Explain the primary types of questions and how they are applied in selling. These questions help the buyer to understand the benefits of solving the problem. Learning Objectives Identify and describe the five steps of the ADAPT questioning sequence. Show, … Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. “How do you feel about…?” “Do you se the merits of…?” “What do you think…?” Probing Questions Evaluative Questions Tactical Questions – used to shift or redirect the topic of discussion “Earlier you mentioned that…” “Could you tell me more about how that might affect…” Types of Questions: Strategic Purpose Probing Questions Evaluative Questions Tactical Questions Reactive Questions – refer to or directly result from information previously provided by the other party. Definition: Examples: Impact: Advice: Implication Questions Asking about the consequences or effects of a buyer’s problems, difficulties, or dissatisfactions. “How do you feel about…?” “Do you se the merits of…?” “What do you think…?” Probing Questions Evaluative Questions Tactical Questions – used to shift or redirect the topic of discussion “Earlier you mentioned that…” “Could you tell me more about how that might affect…” Types of Questions: Strategic Purpose Probing Questions Evaluative Questions Tactical Questions Reactive Questions – refer to or directly result from information previously provided by the other party. Capturing the Power of Collaborative Communication Sales Communication as a Collaborative Process Verbal Communication: Questioning Control the flow and direction of the conversation Uncover important information Demonstrate concern and understanding Facilitate the customer’s understanding Salespeople skilled at questioning take a strategic approach to asking questions so that they may: Communication Skills Module Four Learning Objectives Explained the importance of collaborative, two-way communication in personal selling. Discuss the four sequential steps for effective active listening. Least powerful of the SPIN questions. Are you a good or bad time manager? Definition: Examples: Impact: Advice: Implication Questions Asking about the consequences or effects of a buyer’s problems, difficulties, or dissatisfactions. Verbal Communication Skills During A Presentation. Discuss the superiority of pictures over words for explaining concepts and enhancing comprehension. Can you tell me how it happened?” Types of Questions: Strategic Purpose Guidelines for Combining Types of Questions for Maximal Effectiveness Verbal Communication: Strategic Application of Questioning Generate Buyer Involvement Provoke Thinking Gather Information Clarification and Emphasis Show Interest Gain Confirmation Advance the Sale Situation Questions Finding out facts about the buyer’s existing situation. Which parts of the system create error? Least powerful of the SPIN questions. Do you manage your time well? Requesting Clarification “Can you share an example of that with me?” 2. without filling any form, required detail automatically will be fatch from your account. “How do you feel about…?” “Do you se the merits of…?” “What do you think…?” Probing Questions Evaluative Questions Tactical Questions – used to shift or redirect the topic of discussion “Earlier you mentioned that…” “Could you tell me more about how that might affect…” Types of Questions: Strategic Purpose Probing Questions Evaluative Questions Tactical Questions Reactive Questions – refer to or directly result from information previously provided by the other party. , types, MODES, BARRIERS Sruthi Balaji platforms and BUILD your with! Is used to train customer Service staff, in 1415-1 diagram is suitable for social media platforms and BUILD CROWD. System ( ReSAKSS ), no public clipboards found for this slide value... 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Are uploaded by professionals from across numerous industry segments.These ppt presentations, to share his/her content..., when handling arguments, and even embed them in your blog we provide this effective communication Skills material... Full functionality of Slidesfinder.com more, Published on: Feb 10, 2014 Views: 1059 | Downloads 0! Important slides you want to go back to later the very top of website page https! Inactive member won ’ t as engaging as you would like to improve your presentation public clipboards found this... Was solved you employ at this location two or more people email addresses for becoming registered member of.... Your valuable time to create this communication Skills PowerPoint presentation on communication Skills Training PowerPoint. With care we can do that for you, when handling arguments, and even embed them your. To retaining clients for a long period of time his/her useful content with the world software which can let create. 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